Customer Care
Info product
- Are products under warranty?Purchasing on the official website and at our boutiques gives you a two-year product warranty.
- How do I know that a product is authentic?
The authenticity of Hogan products is guaranteed by the exclusive network of boutiques managed directly by Hogan, at a small selection of franchisees, department and specialised shops and on hogan.com.
Counterfeit products are often sold on websites registered with a domain consisting of the Hogan brand name - or small variations thereof - and descriptive or generic words such as, 'bags' or 'outlet'.
To report a counterfeit Hogan product or a suspicious website, please contact us.
- How do I find the right size?
On the website you will find sizes on the tags of our products. We always use Italian sizing, except for men's shoes which are expressed in English measurements. On the product description pages you will find a guide to help you choose the most suitable size, or you can refer to our size guide.
If you have any doubts about the fit of a product, please do not hesitate to contact our Customer Service.
- How can I best take care of the product?
Our products are crated from high quality materials by experienced craftsmen. Over the years, leather products can acquire a natural coating that, together with the signs of time such as creases and veins, give them a unique appearance.
A few cautions are needed to best preserve them, such as avoiding contact with oils and alcohol-based substances (hand sanitisers, perfumes, disinfectants) and following the maintenance and care information that accompanies each product.
A cleaning and maintenance kit for footwear is also on sale on our website.














